Bilingual Customer Support Representative

Description We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services. In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels. This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines. What You'll Do • Respond to customer inquiries via phone, email, and support channels • Assist customers with order status questions • Support subscription and account management requests • Help customers navigate services and available resources • Escalate inquiries when appropriate • Maintain accurate customer records and documentation • Deliver empathetic and professional customer service • Meet quality, productivity, and customer satisfaction goals • Follow all customer privacy and compliance requirements Compensation & Contract • USD $5.50 per hour • Paid weekly • Independent Contractor Training & Schedule • Monday-Friday, 8:00 AM-5:00 PM Central Time. • Ongoing schedules will be communicated during the hiring process. Equipment We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.  Application Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: • Application Form • Pre-screen Questionnaire • One-Way Video Interview • Live interview • Final Interview This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position. Requirements What We're Looking For • Fluent English and Spanish communication skills • Minimum 1 year of customer service or call center experience • Strong phone communication skills • Professional written communication skills • Empathy and patience when assisting customers • Strong attention to detail • Ability to work independently in a remote environment • Comfortable discussing sensitive wellness-related topics professionally and respectfully Nice to Have • Telehealth support experience • Healthcare support experience • Pharmacy support experience • E-commerce customer service experience • Experience with Dialpad, Zendesk, Freshdesk, or similar platforms Originally posted on Himalayas