Business Operations Graduate

About the Role This is a graduate-level operations role at an early-stage fintech banking startup, sitting within the core operations team and owning a critical operational domain day-to-day. You will run the queue yourself first, then systematically engineer it away, turning manual work into automated systems that reduce reliance on headcount. It is a high-agency, high-ownership position for someone who thinks in systems and measures success by the queue running without them. What You'll Do • Take ownership of a core operational domain, running cases, reviews, and escalations hands-on from day one. • Become the deepest expert on your domain's workflows, logging every point where processes break or create friction. • Automate your own work by shipping rules and sub-flows to handle what you have been doing manually. • Drive and validate measurable improvements on every workflow you rebuild. • Handle edge cases and knife-edge scenarios that automation does not yet cover. • Translate operational findings and failure modes into clear specs and requirements for Engineering and Product teams. • Help ship the systems and agents that ultimately replace the manual work you started with. What We're Looking For • 2 to 3 internships in high-growth startups, venture capital, or consulting, or demonstrated initiative through side projects, student organizations, research, or entrepreneurial work. • Hands-on experience automating real workflows using AI tools, built tools you actively use rather than experimental prototypes. • Experience running manual operational workflows end-to-end and documenting failure modes and process breakdowns. • Experience building process automation rules, sub-flows, and workflow logic to replace manual effort. • Comfortable operating in fast-moving environments with minimal process documentation. • Ability to translate operational insights into technical specifications for engineering teams. • Background in banking, payments, or fintech operations is a plus. • Familiarity with no-code or low-code automation platforms such as Zapier, Make, n8n, or similar tools is a plus. • Based in New York City or willing to relocate. Compensation & Benefits Salary range: $100,000 to $125,000 USD annually. Visa sponsorship is available. Location On-site in New York City, NY, USA. Originally posted on Himalayas