Digital Implementation Specialist

Type: Full-time Schedule: (8-5 Central) Job Expectations Client Implementation & Onboarding • Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite. • Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies. • Validate client requirements and implementation details prior to launch. • Partner with internal stakeholders to resolve onboarding dependencies and technical blockers. • Support client kickoff meetings, launch calls, and implementation discussions as needed. Technical Configuration & Platform Support • Configure, maintain, and update client technology platforms including websites, analytics, advertising platforms, call tracking, and future digital products. • Manage user permissions, account access, and platform configurations. • Troubleshoot technical issues and coordinate resolution with internal subject matter experts. • Execute platform updates while maintaining accuracy and minimizing client impact. • Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings. Launch Readiness & Quality Assurance • Perform comprehensive quality assurance prior to product launches. • Validate configurations, tracking, integrations, and client deliverables against established standards. • Execute launch checklists and verify production environments following deployment. • Identify risks, inconsistencies, or defects before they impact clients. • Support post-launch verification and issue resolution. Client Support Operations • Respond to internal and client support requests within established service-level expectations. • Prioritize work based on client impact, urgency, and departmental priorities. • Document work completed and maintain accurate records within internal systems. • Escalate issues appropriately while maintaining ownership through resolution. • Deliver a consistent, professional support experience across every client interaction. Operational Excellence • Identify opportunities to improve workflows, documentation, automation, and operational efficiency. • Contribute to process improvements that increase scalability and improve the client experience. • Maintain and improve internal documentation, knowledge bases, and standard operating procedures. • Participate in testing, rollout, and adoption of new tools, technologies, and processes. • Support departmental initiatives that improve quality, consistency, and operational performance. Requirements Job Qualifications • Strong attention to detail with a commitment to delivering accurate, high-quality work. • Demonstrated ability to learn and navigate multiple technology platforms. • Excellent written and verbal communication skills. • Strong organizational and time management abilities. • Ability to prioritize multiple projects in a fast-paced environment. • Analytical problem-solving mindset with a willingness to investigate and resolve technical issues. • Collaborative team player comfortable working across multiple departments. • Passion for continuous learning, process improvement, and technology. Required Experience • Proven experience in product operations or a similar role, ideally within a tech-focused environment. • Excellent communication and interpersonal skills to effectively manage stakeholder relationships. Originally posted on Himalayas