German Operations Support Associate (Voice & Non-Voice)

Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions . Job Summary: We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence. Responsibilities: Voice Support • Handle inbound and outbound calls from German-speaking customers. • Resolve customer inquiries and provide accurate information. • Deliver exceptional customer service while maintaining quality standards. • Escalate complex cases to the relevant teams when required. Non-Voice Support • Respond to customer inquiries via email, chat, and ticketing systems. • Process requests and update customer records accurately. • Document customer interactions and case resolutions. • Meet service level agreements (SLAs) and quality targets. Operations Support • Follow established processes, policies, and compliance requirements. • Collaborate with internal stakeholders to resolve customer issues. • Support continuous improvement initiatives and operational excellence. • Meet productivity, quality, and customer satisfaction KPIs. Requirements • Bachelor's degree preferred. • Fresh graduates are welcome to apply. • 0–1 year of experience in customer service, operations, or BPO environments is an advantage. • Strong communication and problem-solving skills. • Ability to work in a fast-paced, multicultural environment. Language Requirements Mandatory • German Language Proficiency: Minimum B2 Level (CEFR). • Strong verbal and written communication skills in German. Technical Skills • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint). • Good typing and written communication skills. • Experience with CRM or ticketing tools is a plus. • Strong attention to detail and accuracy. Benefits • Professional training and development opportunities. • Career growth within a global organization. • Exposure to international clients and business environments. • Inclusive, diverse, and collaborative workplace culture. Originally posted on Himalayas