Healthcare Appointment Setting Specialist

Job Title: Lead Nurturing & CRM Assistant Position Type: Part-Time Work Hours: 10:00 AM - 2:00 PM Pacific Daylight Time, Monday - Friday Salary rate: $6-$8 Job Responsibilities: • Follow up with incoming leads through phone, email, text, and other communication channels. • Build rapport with prospective patients and maintain consistent follow-up. • Educate and qualify leads based on their needs and interest in the practice's services. • Guide qualified leads toward scheduling an appointment or taking the appropriate next step. • Re-engage previous or inactive leads when needed. • Maintain professional and patient-friendly communication throughout the process. • Create, organize, update, and manage the practice's CRM. • Maintain accurate lead and patient information. • Track lead status, follow-ups, appointments, and next steps. • Keep the lead pipeline organized and ensure no leads are missed. • Support improvements to CRM workflows and lead-nurturing processes. • Manage email and SMS follow-up sequences and automations. • Support lead re-engagement campaigns. • Monitor responses and follow up with interested prospects. • Respond to social media inquiries and direct messages. • Guide social media leads toward the appropriate next step. • Use ClickUp or similar project-management tools to track daily tasks and workflows. • Support multiple patient acquisition and administrative workflows. • Communicate updates, concerns, and progress proactively. Requirements • At least 1 year of previous experience in l ead nurturing, sales support, lead qualification, patient acquisition, or a related role. • Hands-on experience using and managing CRM systems. • Comfortable with patient or customer outreach and consistent follow-up. • Strong written and verbal English communication skills. • Reliable, proactive, organized, and able to work independently. • Strong follow-through and attention to detail. • Comfortable learning new CRM, EHR, and workflow systems. Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. Benefits • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. Originally posted on Himalayas