L1-L2 Service Desk Engineer

Growe welcomes those who are excited to: • Provide L1–L2 technical support for end users in a corporate environment; • Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices; • Install, configure, and support Windows and MacOS operating systems; • Troubleshoot and resolve hardware, software, networking, and system-related issues; • Perform regular system maintenance, updates, patching, and preventive support activities; • Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements; • Support endpoint security processes, including antivirus, encryption, and patch management; • Assist with procurement, setup, and replacement of IT equipment; • Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN; • Escalate complex issues to senior support teams when necessary; • Collaborate with internal IT teams to ensure smooth and stable IT operations. We need your professional experience: • 1–3 years of experience in IT Support / Service Desk / Desktop Support roles; • Experience combining both L1 and L2 support responsibilities; • Proven experience supporting end-user devices in enterprise environments; • Strong knowledge of Windows 10/11 administration; • Strong experience with MacOS support (Linux knowledge is considered a plus); • Understanding of endpoint security principles, including patch management, antivirus, and encryption; • Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN; • Experience working with ticketing or task management systems; • Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English. We appreciate if you have those personal features: • Strong customer-service and communication skills; • Good troubleshooting and problem-solving abilities; • Ability to prioritize tasks, multitask, and work within SLA requirements; • Responsible, organized, and detail-oriented approach to work; • Ability to stay calm and professional while supporting a high volume of users; • Team player with a proactive and flexible mindset; • Willingness to learn and adapt to new tools, systems, and processes. We are seeking those who align with our core values: • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow. Originally posted on Himalayas