L3 Production Support Engineers - 2832

Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading global organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms. Key Responsibilities: • Provide L3 production support and resolve complex production issues through detailed analysis. • Troubleshoot incidents, implement code fixes, and perform rigorous testing. • Support Java applications and production servers running on cutting-edge platforms. • Perform Root Cause Analysis (RCA) and implement corrective actions. • Collaborate with development teams to improve application stability and performance. • Develop new functionalities that support evolving business requirements. • Automate provisioning and access management processes. • Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams. • Contribute to continuous improvement and continuous delivery initiatives. Technical Skills Required: With 3+ years of experience as an L3 Production Support Engineer , you should be proficient in the following technologies: • Strong hands-on experience with Core Java • Experience working on Java technology stack projects • Strong knowledge of SQL • Experience with Splunk for debugging and log analysis • Experience using Git • Hands-on experience with ServiceNow and workflow processes • Experience with AWS (preferred) • Experience performing L3 Production Support • Ability to successfully complete a CoderPad coding assessment Qualifications: • Bachelor's degree or higher. • 6–9 years of overall software development experience. • Fluent in English ( Advanced – C1/C2 ). • Strong communication, leadership, teamwork, empathy, and commitment. • Understanding of Agile methodologies is a plus. • AWS Certification is an advantage. Location & Schedule: • Remote position. • Preferred candidates located in Guadalajara or Mexico City • Monday to Friday, 09:00 – 18:00 . • Advanced English skills are mandatory. • Only candidates currently residing in Mexico will be considered. Benefits: • Attractive Salary + Premium Benefits • Performance bonuses, grocery coupons, and savings are found. • Aguinaldo, premium vacations, and vacations paid • SGMM Medical insurance, family, and Life insurance. Candidates must include their compensation expectations in their applications and resumes in English. Interested? Apply now through this link: Originally posted on Himalayas