Managed Services Engineer

Employment Type: 1099 Contractor Location: Remote (US based -- flexible hours) Overview: A growing IT services firm is seeking a dependable and experienced MSP Engineer to implement and support managed IT and cybersecurity solutions for B2B clients. This is a remote, project-based 1099 contractor role with the potential for ongoing retainer work as the client base expands. The ideal candidate is a self-starter who excels in a fast-paced, growth-focused environment and values clear communication, strong documentation, and client satisfaction. Key Responsibilities: • Lead onboarding and technical implementation for new clients, including: • Google Workspace setup/configuration (MFA, security, admin controls) • Third-party backup solutions (e.g., Backupify, Afi.ai) • Endpoint detection & response (Guardz, Cynet, or similar platforms) • Ticketing/PSA (HaloPSA) setup and workflow integration • Ongoing patch management, vulnerability scanning, and reporting • Provide Tier 2/3 support and incident response as needed (remote) • Document all technical processes, configurations, and client environments • Collaborate with sales/BDM and customer support to ensure seamless onboarding and high client satisfaction • Maintain up-to-date knowledge of cybersecurity best practices and compliance requirements What You'll Support & Deliver: The clients managed services portfolio spans: • Managed Detection & Response (MDR/XDR) with 24/7 monitoring, EDR, and rapid incident response (Guardz, Cynet) • Ransomware & phishing protection, including user awareness training • Multi-factor authentication (MFA) enforcement for secure access • Automated cloud SaaS backup and recovery (Google Workspace, Microsoft 365, key business apps) • ITSM & ticketing (HaloPSA) for streamlined support • Network security & asset monitoring for all endpoints and networks • Remote support for clients, wherever theyre located • Regulatory compliance automation (HIPAA, PCI, SOC 2, cyber insurance) • Vulnerability management & patch automation (AI-driven) • Business enablement, including custom app/software development and hardware procurement/leasing Core Systems & Tools: • Google Workspace (Business/Enterprise) • Guardz or Cynet (EDR/SOC platforms) • Backupify, Afi.ai, or equivalent SaaS backup solutions • HaloPSA (ticketing, documentation) • NinjaOne or similar RMM (optional/plus) • Security awareness training platforms (Guardz, KnowBe4) • Remote support tools (TeamViewer, AnyDesk, etc.) Expectations: • Complete client onboarding projects within defined timelines (typically 12 weeks per client) • Ensure all security controls and compliance requirements are implemented per DIS standards • Maintain clear, proactive communication with clients and internal team • Participate in regular check-ins and provide status updates on projects • Maintain documentation for all assigned clients in HaloPSA or designated system • Respond to support tickets or incidents within agreed SLAs (generally 2448 hours) Qualifications: • 3+ years experience in MSP, IT systems engineering, or cybersecurity roles • Strong hands-on experience with Google Workspace admin, EDR, and SaaS backup • Familiarity with PSA/ticketing systems (HaloPSA, ConnectWise, Autotask, etc.) • Excellent documentation and client communication skills • Self-starter, able to work independently and remotely • Relevant certifications (Google Workspace Admin, CompTIA Security+, etc.) preferred but not required Compensation: • Project-based onboarding fee • Monthly retainer for ongoing support (scales with client/user count) • Opportunity to grow with the company as our MSP business expands Originally posted on Himalayas