Patient Advocacy Representative (inbound call center)

Key Responsibilities: • Answer incoming phone calls from patients, physician offices, and insurance companies. • Make outbound calls to patients and physician offices to obtain information or provide case updates. • Review case history and insurance correspondence to provide information to callers. • Communicate results of a benefit investigation to patients and physicians. • Pre-qualify patients for any available financial assistance. • Complete special projects assigned by the management. • Meet productivity and quality goals set forth by call center management. • Participate in team meetings by sharing observed trends and/or recurring issues identified when working cases and handling calls. • Other duties as assigned Education/Experience: • High School diploma or GED • Possess superior customer service skills. • Previous call center experience preferred, but not necessary. • Ability to maintain confidentiality. • Ability to listen and work well with others. • Detail oriented. • Excellent written and verbal communication skills. • Able to establish priorities, work independently, and proceed with objectives without supervision. • Ability to learn quickly and navigate through different computer applications. • Proficient in using Microsoft Word and Excel. Originally posted on Himalayas