Virtual Medical Receptionist

Virtual Medical Receptionist Remote | Neurology Facility | 40 Hours/Week | $5-$6/hour Overview We are seeking a detail-oriented, proactive, and highly organized Virtual Medical Receptionist to support our busy US-based Neurology clinic. This role requires excellent communication skills, strong multitasking abilities, and experience working in a fast-paced healthcare environment. The ideal candidate can effectively manage competing priorities, provide exceptional patient support, and maintain accuracy while handling a high volume of calls, referrals, and administrative tasks. Key Responsibilities Appointment Scheduling • Coordinate and schedule patient appointments accurately and efficiently. • Manage appointment confirmations, reschedules, and cancellations. • Maintain provider schedules and optimize appointment availability. Prior Authorization (Medication) • Process medication prior authorization requests. • Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status. • Follow up on outstanding requests to ensure timely patient care. Insurance Verification • Verify patient insurance eligibility, coverage, and benefits prior to appointments. • Document insurance information accurately within the EMR system. • Identify and communicate any coverage limitations or issues. Referral Handling • Receive, process, and track incoming and outgoing patient referrals. • Coordinate with referring providers, specialists, and insurance companies as needed. • Ensure referral documentation is complete, accurate, and properly attached to patient records. • Follow up on pending referrals to help facilitate continuity of care. Patient Communication • Answer inbound calls professionally and courteously. • Respond to patient inquiries, appointment requests, and administrative concerns. • Maintain excellent customer service while supporting a high call volume clinic environment. Required Skills • Excellent verbal and written communication skills. • Strong organizational and time-management abilities. • Ability to prioritize tasks effectively in a fast-paced environment. • Strong attention to detail and accuracy. • Ability to work independently while maintaining professionalism and accountability. • Comfortable handling high call volumes and multiple administrative responsibilities simultaneously. Qualifications • Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic. • Experience with appointment scheduling, insurance verification, and patient communication. • Familiarity with healthcare workflows, medical terminology, and EMR systems. • Experience managing referrals and coordinating patient care is preferred. Preferred (Nice to Have) • Experience using eClinicalWorks (eCW) . • Previous experience supporting a Neurology practice . • Experience working in a busy clinic environment with high patient and call volumes . This position is ideal for a Virtual Medical Assistant who thrives in a fast-paced healthcare setting, can confidently manage a high volume of patient interactions, and is committed to providing outstanding support to both patients and providers. Originally posted on Himalayas